One Year Guarantee for All Network Equipment Sold by Us
Standard Warranty Policy
Genesis Global Networks' number one priority is YOU - our customers.
When our products ship to you, you receive the best! Packaged
professionally, full diagnostics, and technical specifications, all
right to your door in an easy, plug-n-play, excellent condition. To
show our customers the quality and service we deliver, we provide
our standard Genesis Global Networks One-Year Limited Warranty on
all network products sold to our retail end-user customers only.
Our Genesis Global Networks One-Year Limited Warranty covers
equipment functionality against being in a non-operational (broken)
state, defective, or dead on arrival (DOA). It does not cover
software, software licenses and transfers, software upgrades, or key
codes. Items ordered incorrectly or by mistake are not considered:
DOA or defective. Mistaken and incorrect orders are not covered
under warranty. Our Genesis Global Networks One-Year Limited
Warranty is not transferable and is for the original purchasing
customer only. If any product is deemed defective, we will repair or
replace the product at our discretion and determination.
The warranty period begins on the day of shipment. If the product(s)
under warranty are claimed to be defective, the customer follows the
warranty return policy described below.
Steps to Return DOA/Defective Equipment
RMA requests will be approved only if the product is still within
the stated warranty period and must be received by Genesis Global
Networks within 15 calendar days from the date the RMA was issued.
If it is not received within 15 calendar days from the date the RMA
was issued, the customer will be charged the full price for both the
defective product and the replacement product. If we receive the
product after 15 calendar days, it will not be accepted by Genesis
Global Networks and will not be eligible for repair, replacement, or
credit.
Call your account manager at (916) 415-9900 stating that you have a
defective part. Your account manager will open an RMA and send you
the appropriate forms to be completed. No products can be returned
without completed forms and management authorization. Once these
forms are returned, you may be contacted by a network technician in
an attempt to resolve the problem remotely via phone or email. If
payment of equipment has not been made based on agreed upon invoiced
terms, the RMA will be held until such time as payment is made.
Upon receipt of a Genesis Global Networks RMA number, ship the
defective product to Genesis Global Networks with a copy of your
invoice, completed RMA form, and completed credit card authorization
form (if you desire advance replacement). Unauthorized package(s)
will be refused at the loading dock.
When the product is received at our testing facility and after the
testing procedures are complete, Genesis Global Networks will
determine the validity of the RMA and what action will take place
under the warranty such as repair, replacement, or credit towards
the customer's account.
Shipping
When shipping defective products back to Genesis Global Networks,
customer assumes full responsibility for proper packaging (original
packaging or equivalent packaging that meets our shipping
standards), completion of required forms, and insurance on the
package. Packages that are damaged or lost in transit are the
responsibility of the customer. Charges to ship product back to
Genesis Global Networks will be the responsibility of the customer.
Shipping back to the customer will be at the expense of Genesis
Global Networks.
Advance Replacement
In the event of an advance replacement of product, contact your
account manager and provide a completed Genesis Global Networks
Credit Card Authorization Form, a completed RMA (Return Merchandise
Authorization Form), and the replacement product will be shipped to
you.
Under no circumstances shall Genesis Global Networks be held liable
for any damages or loss of profit. Genesis Global Networks is not
responsible for any of the costs associated or incurred by customer
during installation of product or software, hardware/software
compatibility issues, or problems arising from modification of
hardware. The value associated with this Genesis Global Networks
One-Year Limited Warranty does not exceed the original hardware
purchase price.
Terms stated in the customer's purchase order or terms and
conditions, etc. shall not supersede this warranty. This is Genesis
Global Networks Genesis Global Networks One-Year Limited Warranty
terms and conditions of sale and set for the the final and complete
agreement between the customer and Genesis Global Networks.
Warranty Nullification
If Genesis Global Networks deems the product to be mishandled,
mistreated, improperly installed or configured, electrical stress,
packaged incorrectly, upgraded incorrectly, misapplied, misused,
improperly installed, negligence, or defective due act of God or
accident, or abuse in any way - the warranty is nullified. In
addition, this warranty is nullified if any of the following
tampering conditions have been found with our labels or seals
(removed or broken), setup has been altered, changed, or upgraded
(inclusive of modules and/or line cards and/or components).
If it is determined during the testing of defective returned
equipment that hardware has been damaged due to any of the above
reasons, customer will be subject to any and all repair charges.
Genesis Global Networks does not cover upgrades or compatibility
with either previous or future releases of hardware or software.
